Mixing a little Auto Dealer CRM with a touch of philanthropy

Wednesday, August 26, 2009 by Steve Lausch
It’s the American way. We chip in regardless of the tough times to help those who are less fortunate. Sometimes I have to take a step back to realize how lucky I am; Lucky to have my health, great family, friends, and coworkers. Lately it has been easy to forget what I am thankful for. Flipping through the news stations or reading the newspaper will quickly put things into perspective.

In a recent post on autoblog.com, author Noah Joseph blogs that Cash for Clunkers is “good news for auto workers, some of whom have been called back to work on assembly lines ramping up to meet demand generated by the initiative. But with every upside, there are downsides, both predictable and otherwise.” 

Reuters has reported that several charitable organizations that once relied on contributions of used automobiles to operate are finding themselves asking the government for help to sustain their organizations.

How can an auto dealer CRM and a dealership's database be used to help those less fortunate? Why is it desirable to use automotive CRM for philanthropy? As a consumer I am more likely give my business to companies that participate in some sort of community outreach program. During my tenure working with Autobase CRM, I have seen dealerships use the Autobase campaign manager, create-a-sale, permission based marketing, and platinum services to enlist the help of the customers in the dealer database toward programs like Backpack Attack or Toys for Tots.

At very least you are driving floor traffic and bebacks to your dealership that may need to visit the showroom to deliver their donations. Who knows, they may just see something they can’t live without on the showroom floor!

by Zach Thompson

Autobase and Automotive CRM in 2009

Thursday, March 5, 2009 by Steve Lausch
The last time I sat down to blog about all things "Auto Dealer CRM," the radio stations were beginning to play Christmas music.  Ninety days later, things have calmed down enough for me to begin blogging again.

So many great things have been happening at Autobase:
  • In December, we brought every last person on our nationwide team to Indianapolis to unveil and train on the latest and greatest in automotive CRM, lead management, dealership marketing, etc. etc. etc.  Simply an inspiring time for the entire Autobase team!
  • We then took this growing package of products and auto dealer services to New Orleans at NADA.  Beyond the basics of dealership software like permission-based marketing and ILM, auto dealers learned about our new offerings in voice messaging, toll-free number call tracking, SMS text messaging, and a number of other additions to our marketing solutions.  The overall traffic was down as many of you know -- but Autobase had a great show!
  • Finally, Autobase Business Solutions (formerly, Autobase Platinum CRM) continues to be recognized by auto dealers as one the highest returning investments they can make in today's market.
All that to say, we've been busy helping auto dealerships nationwide to thrive -- even in this turbulent market.  Still, I hope to be back here blogging about Automotive CRM again sometime soon -- sooner than another ninety days out at least.